Other Support Topics • Account payment
I paid my account 5 days ago, it shows on my card as paid and as a credit on Ooma but they still say I owe, I tried chat and was told my payment was put to international minutes, which I have never...
View ArticleOoma Home Security • Re: Home Security -- doesn't need Home Phone service,right?
I called Ooma. They tell me that, yes, Home Security plans are independent of Home Phone. One doesn't need a Home Phone subscription to use their Home Security. (So the one thing I read on their site...
View ArticleOoma Telo - Calling and Usage • Re: Brand new Telo and handset - unable to...
I am unable to call a specific Verizon Fios landline number - the main number that I call. After I dial the number, I hear nothing. The phone rings on the receiving end, but they either hear nothing...
View ArticleMy Ooma (Web Portal) • Re: Delete second line
1. Contact Ooma support to change or delete a phone number. They may charge a one-time fee for this.2. Instant Second Line should still work with one phone number.Statistics:Posted by Robek — Sat Dec...
View ArticleOther Support Topics • Re: Account payment
For any billing disputes, be sure to read the legal terms of service:11. Service Charges, Billing and Payment...(g) Billing Disputes: If you dispute any charges from us, you must notify us in writing...
View ArticleOther Support Topics • No light on DP1 for voicemail messages
I am receiving voicemail messages, which do light up the arrow on the base station, however it does not light the indicator on the DP1. It does blink on all of my HD3 handsets also. As I mainly rely...
View ArticleOoma Telo - Calling and Usage • Re: Handset volume too loud
If you have the AT&T Trimline phone (Model 210) you can go into the base and cut the red and green wires. Then using two 560 ohm resistors (color code Green/Blue/Brown) and some heat shrink...
View ArticleOoma Home Security • Re: Awesome Idea...but where is the Smoke Detector?
I don’t know why there wouldn’t be smoke and CO sensors in the future as I sure many companies would be happy to make detectors for Ooma. The liability argument would be more reasoned if someone got...
View ArticleOoma Telo Installation - Forum • Re: Unable to register new Ooma
Yes, I think we may be having the same issue. Did Ooma ever call you back? They were supposed to call me back today or tomorrow. We'll see.My LTE is just not connecting--flashing green light. Every...
View ArticleOther Support Topics • Re: Problems With New Telo 4G Adapter
Received and connected my new LTE bundle today. We're approaching 2 months since last post on this subject and the issue appears unresolved. Flashing green light on the Netstick, flashing red on the...
View ArticleCall Quality • East Coast Server
My service is in Richmond Hill, Ontario Canada. Please transfer to East Coast server. Thank you.Statistics:Posted by otaconn23 — Sun Dec 10, 2023 10:49 am
View ArticleCall Quality • Re: East Coast Server
This is primarily a user forum. For customer support, contact Ooma directly, by phone, email, etc.Statistics:Posted by Robek — Sun Dec 10, 2023 12:56 pm
View ArticleOoma Telo - Calling and Usage • turn off voicemail
how do I disable the voicemail feature when my phone number is calledStatistics:Posted by yv87 — Sun Dec 10, 2023 5:52 pm
View ArticleMy Ooma (Web Portal) • Re: My Dashboard = "No Service,offline", but...
I have this issue, too. I just upgraded my old-but-still-working hardwired Telo to an Ooma Telo Air 2. The new device works flawlessly, but the "Device Status" on the My Ooma Dashboard indicates it is...
View ArticleOoma Telo - Calling and Usage • No ring from one caller
I have my Ooma set up to receive calls and normally it works fine. But when there’s a caller from LINCARE (a medical supply provider) it does not ring.It does send me an email so I know there was a...
View ArticleOoma Telo - Calling and Usage • Re: Ooma HD3 Handset hangs up during call
Hi Robek,I was put on hold and after some time the HD3 disconnected the call. I now have info on what happens.The HD3 returns to the Home Screen. It does not scan for the base station.The battery...
View ArticleMy Ooma (Web Portal) • Re: On hold for twenty minutes trying to cancel
I was able to get in contact with someone quickly, who transferred me to someone else, who transferred me to a third person. The third person tried repeatedly to keep me as a customer. Finally, I got...
View ArticleMy Ooma (Web Portal) • Web Portal is not available can’t connect to the...
12/24/23 Talked to customer service, they are aware of the problem and asked what internet provider I'm with,(Spectrum in Austin TX).Statistics:Posted by Oomapa — Sun Dec 24, 2023 9:33 am
View ArticleMy Ooma (Web Portal) • Re: Web Portal is not available can’t connect to the...
In my case it seems to be a Spectrum problem.I was able to access the web portal using a cell phone using google Fi. It asked me to update my credit card info. I was able to make the changes I needed...
View ArticleOoma Telo - Calling and Usage • Re: turn off voicemail
Contact Ooma's customer support, and ask them to disable the voicemail on their end.Statistics:Posted by Robek — Fri Dec 29, 2023 4:58 pm
View Article
